Frequently Asked Questions

Most transfers are completed within 24-48 hours. However, many transfers are available for pickup within minutes, depending on the destination country and receiving agent. We work with a global network of partners to ensure your money arrives as quickly as possible.

Fast Remit supports transfers to multiple countries across Africa, Europe, Asia, and the Americas. Our key corridors include The Gambia, Senegal, Nigeria, Ghana, UK, USA, and more. Contact our office for a full list of supported destinations.

You can track your transfer using the reference number provided at the time of transaction. Simply call us at 385-8137 or visit our office with your reference number, and we'll provide you with real-time status updates on your transfer.

Transfer limits vary by destination country and service type. For most destinations, you can send up to GMD 500,000 per transaction. For larger amounts, please contact our office to discuss custom arrangements that comply with all regulatory requirements.

Our exchange rates are based on live mid-market rates with a small margin applied. We update our rates daily to reflect current market conditions. You can always call us or visit our office for the latest rates before making a transfer.

Our transfer fees are competitive and transparent. Fees vary based on the amount, destination, and transfer method. We always inform you of the total cost upfront — no hidden charges. Contact us for a personalized quote based on your specific transfer needs.

Yes! We offer rate lock options for larger transfers. Once you confirm your transfer, we can lock in the current exchange rate, protecting you from market fluctuations. Speak with our team about rate lock availability for your transfer.

You'll need a valid government-issued ID (passport, national ID card, or driver's license). For larger transfers, additional documentation may be required in compliance with anti-money laundering regulations. Our staff will guide you through the requirements.

Absolutely. Fast Remit is a licensed and regulated financial services provider in The Gambia. We follow strict security protocols and comply with all local and international regulations. Your transactions are encrypted and processed through secure banking channels.

In the rare event of a delay, our customer support team will investigate immediately. We have dedicated staff to trace transfers and resolve any issues. Simply contact us with your reference number and we'll provide a full update and resolution.

Yes, you can designate a recipient when setting up the transfer. The recipient will need to present valid identification and the transfer reference number at the pickup location. Make sure to share the reference number securely with your recipient.