Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Full name, date of birth, nationality, and government-issued ID numbers
• Contact Information: Email address, phone number, and physical address
• Financial Information: Bank account details, transaction history, and payment method information
• Verification Documents: Copies of identification documents required for regulatory compliance
• Technical Data: IP address, device information, browser type, and usage patterns

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and completing money transfer transactions
• Verifying your identity to comply with AML/KYC regulations
• Communicating with you about your transactions and account
• Improving and personalizing our Services
• Detecting and preventing fraud, money laundering, and other illegal activities
• Complying with legal and regulatory obligations

3. Information Sharing & Disclosure

We do not sell your personal information. We may share your information with:

• Banking partners and payment processors to facilitate transactions
• Regulatory authorities and law enforcement as required by law
• Identity verification services for KYC/AML compliance
• Service providers who assist us in operating our business

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, access controls, and regular security audits. While we strive to protect your data, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and regulations. Financial transaction records are retained for a minimum period required by anti-money laundering and financial regulations in The Gambia.

6. Your Rights

Subject to applicable laws, you have the right to:

• Access and obtain a copy of your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict the processing of your data
• Withdraw consent where processing is based on consent

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our Services.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data when transferred across borders, in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email. Continued use of our Services after changes constitutes acceptance of the updated policy.